Terms and Conditions

1. Service Provider Information

These Terms and Conditions govern the relationship between Inovato Clinical EOOD and the users of the cardisong.com website (the ‘Site’) and the CardiSong platform (the ‘Platform’). Pursuant to Art. 4 of the Bulgarian Electronic Commerce Act, we provide the following information:

• Company name: Inovato Clinical EOOD (single-member limited liability company)
• Company registration number (UIC/ЕИК): 203748990
• Registered seat and address: 96 Knyaz Boris I St., fl. 2, apt. 6, Sofia, Bulgaria
• Email:
• Website: cardisong.com
• Supervisory authorities: Commission for Consumer Protection (CPC) – www.kzp.bg; Commission for Personal Data Protection (CPDP) – www.cpdp.bg

2. Definitions

• ‘Site’ – the website available at cardisong.com, including all of its content.
• ‘Platform’ – the CardiSong software system for receiving, storing and forwarding recordings from the Device to the doctor, accessible through the Site and the CardiSong mobile application.
• ‘Services’ – all services provided through the Site and the Platform, described in Section 4.
• ‘User’ – any person who browses the Site or uses the Platform.
• ‘Patient’ – a registered user whose ECG recordings are processed through the Platform.
• ‘Doctor’ – a medical professional with a registered account who reviews their patients' recordings in the Platform.
• ‘Device’ – the CardiSong medical device (Class IIa), the use of which is governed by separate Product Terms and Conditions.

3. Subject Matter and Acceptance

• These Terms and Conditions govern access to and use of the Site and the Platform.
• By browsing the Site, or by creating an account or using the Platform, you confirm that you have read and accept these Terms and Conditions. If you do not agree with them, please do not use the Site and the Platform.
• Use of the Device is governed by the separate Product Terms and Conditions, and the processing of personal data by the Privacy Policy.

4. Description of the Services

Through the Site and the Platform we provide:

• informational content about the CardiSong product and telemedicine-based monitoring of cardiac activity;
• reception and processing of ECG recordings transmitted via the Device (including over a telephone channel or through the mobile application);
• review of the recordings by a qualified doctor;
• access for patients and doctors to results, notifications and related functionality through personal accounts.

No online sales are made and no payments are accepted through the Site. The Device and the services are provided under arrangements concluded outside the Site.

5. Medical Disclaimer

• The Platform is an auxiliary tool and does not replace examination, consultation or treatment by a doctor.
• The Platform and the mobile app do not analyse or interpret recordings and do not diagnose. Only your doctor reviews the recording. Always consult a healthcare professional for medical advice, diagnosis or treatment.
• Do not start or stop any treatment solely on the basis of results from the Platform without consulting a doctor.
• Results depend on the quality of the recording and on proper use of the Device in accordance with its instructions for use.
• The CardiSong mobile app is not a medical device and does not diagnose, treat, cure or prevent any medical condition. It only records the sound produced by the Device and forwards it unchanged to the Platform. The app cannot be used without the Device.

6. Registration and Accounts

• Registration requires accurate, complete and up-to-date information; you undertake to keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity carried out through your account. Notify us immediately if you suspect unauthorized access.
• The Platform is intended for persons aged 18 or over. Use by minors is permitted only with the consent and under the supervision of a parent or guardian.
• Doctor accounts are created after verification; doctors declare that they hold the required professional qualifications.
• Accounts are personal and may not be transferred to third parties.

7. Acceptable Use

When using the Site and the Platform, you undertake not to:

• use the Services in violation of the law or of these Terms and Conditions;
• gain or attempt to gain unauthorized access to other users' accounts, data or parts of the system;
• breach or circumvent security measures, including through malicious software;
• extract content or data by automated means (scraping) without our express written consent;
• interfere with the normal operation of the Site and the Platform.

8. Intellectual Property

• The content of the Site and the Platform – texts, images, logos, trademarks, software and databases – is the property of Inovato Clinical EOOD or its licensors and is protected by intellectual property law.
• You are granted a limited, non-exclusive and non-transferable right to use the Services for personal, non-commercial purposes.
• Copying, distributing, modifying or decompiling the software and content without express written consent is prohibited.
• You retain the rights to your own data; the manner of its processing is described in the Privacy Policy.

9. Personal Data

• We process personal data, including health data, in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
• Detailed information about the categories of data, purposes, legal bases, retention periods and your rights is contained in the Privacy Policy, which forms an integral part of these Terms and Conditions.

10. Availability and Changes to the Services

• We make reasonable efforts to keep the Services continuously available but do not guarantee uninterrupted or error-free operation.
• Planned maintenance is announced in advance where possible; urgent maintenance may be carried out without prior notice.
• We reserve the right to change, limit or discontinue functionality of the Site and the Platform.
• We are not liable for interruptions caused by circumstances beyond our control (including problems with internet connectivity, mobile and telephone networks, or power supply).

11. Limitation of Liability

• Our liability is limited to the maximum extent permitted by applicable law.
• We are not liable for medical decisions made on the basis of results from the Platform; clinical interpretation is the responsibility of the treating doctor.
• We are not liable for damage caused by inaccurate information provided by the user or by use of the Device contrary to its instructions for use.
• Nothing in these Terms and Conditions limits your rights under mandatory provisions of Bulgarian and European law, including your consumer rights.

12. Third-Party Links

• The Site may contain links to third-party websites. We do not control their content and are not responsible for it.
• The use of such websites is governed by their own terms and policies.

13. Termination and Suspension of Accounts

• You may terminate your account at any time by contacting us or by using the functionality available in the Platform.
• We may suspend or terminate an account in case of violation of these Terms and Conditions, abuse, or security risk.
• Upon termination, medical records are retained in accordance with the statutory retention periods described in the Privacy Policy.
• Upon request, we will assist with exporting your data within a reasonable period.

14. Amendments to these Terms

• We reserve the right to amend these Terms and Conditions. The current version is always available on the Site with its last-updated date.
• Registered users will be notified of material changes in an appropriate manner (for example by email or through the Platform).
• Continued use of the Services after changes take effect constitutes acceptance of the amended terms.

15. Governing Law and Disputes

• Bulgarian law applies to all matters not settled herein.
• Disputes are resolved by mutual agreement and, failing that, by the competent Bulgarian court.
• Consumers may file complaints with the Commission for Consumer Protection (www.kzp.bg) and may use the alternative dispute resolution bodies under the Bulgarian Consumer Protection Act.

16. Contact

If you have questions about these Terms and Conditions, you can contact us:

• Inovato Clinical EOOD, UIC 203748990
• 96 Knyaz Boris I St., fl. 2, apt. 6, Sofia, Bulgaria
• Email:
• Support:
• Website: cardisong.com